UAE National_ Operations Executive | Firefly | Automotive | Dubai Jobs in Dubai at Al-Futtaim Automotive – الفطيم للسيارات
Title: UAE National_ Operations Executive | Firefly | Automotive | Dubai
Company: Al-Futtaim Automotive – الفطيم للسيارات
Job Requisition ID:[]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:To coordinate and ensure that accurate operational procedures are being maintained in the efficient administration of:
Credit card payment management
Customer requests – Financial & Non-Financial changes
Customer touchpoints related tasks (Invoicing, Billing, etc)
What you will do:
Timely verification & activation of customer subscriptions.
Timely billing of customers agreements by charging of customer’s credit cards via credit card portal.
Timely representation of declined credit cards & escalation to collections department if required.
Update customer account for receipts and credit card monthly subscription returns.
Ensure correct monthly and ancillaries billing.
Manage timely return of vehicles at end of subscription.
Manage damage process charges accordingly.
Process refunds (if required) on a timely manner.
Ensure proper insurance coverage for vehicles.
Precise insurance policy set up in system
Support customer Services area in coordination of query & complaint resolution
Coordinate with logistics team the delivery and collection of vehicles
Communicate feedbacks accurately to the relevant managers for their subsequent action
Recording data in systems and other data sheets as required by business and Management
Knowing basic outline of car rental policies
Feedback on process gaps, policies and subscription requirements to be communicated on regular basis to Customer Service Manager
Evolving together with the growing and changing organisation
Required Skills to be successful:
At least 2-year experience in agreement activation and contract management in rental and/or leasing company.
General understanding of Car rental industry.
Strong customer relations and team building skills.
Languages Fluent English. Arabic would be advantage.
Strong commercial acumen.
Ability to maintain a good Tracking system on applications for better management of business.
Effective in setting priorities and scheduling activities.
Excellent communication, problem solving and analytical skills.
What equips you for the role:
High School Degree
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, …