UAE National | Mechanical Technical Advisor | Al Futtaim Automotive | Ajman Job in Ajman, UAE at Al Futtaim Group
The primary function of the Technical Advisor (TA) is the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis.
- Diagnose difficult technical concerns
- Offer technical solutions and report to enhance products and services
- Manage complaint and filter best technical solution for customers
- Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis.
- Report all findings to Workshop Manager and Service Manager.
- Ensure DMT’s are mentored on difficult diagnosis
- Advise on branch technical requirements and solutions
- Engage with SGA to ensure that we advocate am environment of continuous improvement
- Ensure FIX IT RIGHT is adopted as a culture within the teams they support
- Study warranty trends and advise of BFTR submission
- Below are the job responsibilities:
- To maximize the sold hours from technical operations to meet the revenue performance objectives by supporting the Workshop Manager in target setting and achievement of his/her direct reports.
- Ensure and monitor optimal capacity of resources of the direct reports to deliver Total Quality Management.
- To constantly evaluate through performance management all direct reports to support the development and growth.
- Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Workshop Manager to promote Kaizen culture
- Job Location
- Ajman, United Arab Emirates
- Company Industry
- Company Type
- Employer (Private Sector)
- Job Role
- Maintenance, Repair, and Technician
- Employment Type
- Monthly Salary Range
- Number of Vacancies
- Career Level
- Mid Career
- Residence Location
- United Arab Emirates
- United Arab Emirates
Company: Al Futtaim Group
Company Location: Ajman, UAE
Job Category: Accounting