Trainee-Tahseen Jobs in Riyadh at Marriott International, Inc
Company: Marriott International, Inc
Posting DateFeb 14, 2022
Job CategoryManagement Development Programs/Interns
LocationCourtyard Riyadh Diplomatic Quarter, Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia
BrandCourtyard by Marriott
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you’ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.
Education and Experience
High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Discipline Work, Projects, and Policies
Coordinates and implements accounting work and projects as assigned.
Coordinates, implements, and follows up on audits for all areas of property operations.
Complies with Federal and State laws applying to operations procedures.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
Supporting Property Operations
Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Evaluates if discipline teams are meeting service needs and provides feedback to teams.
Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviews reports and financial statements to determine operations performance against budget.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing and Monitoring Activities that Affect the Customer and Guest Experience
Provides excellent customer service by being readily available/approachable for all customers and guests.
Takes proactive approaches when dealing with customers and guest concerns.
Extends professionalism and courtesy to customers and guests at all time…