TQM, KSA (Saudi National) Jobs in Riyadh at SAP

Title: TQM, KSA (Saudi National)

Company: SAP

Location: Riyadh

We help the world run better
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SAP Premium Engagements – namely SAP MaxAttention and SAP ActiveAttention – are white glove and strategic engagements with SAP’s largest customers. Both engagements provide premium advisory and support services for the customer journey to the Intelligent Enterprise. For the delivery of SAP Premium Engagements, SAP is looking for a Technical Quality Manager (TQM) to serve our customers as trusted advisors, onsite at our customer’s premises, focusing as much on the customer’s business as on the customer’s technical environment. As a TQM you are accountable for the day to day execution of the SAP Premium Engagements portfolio & service plan, methods and tools, and best practices across all systems & landscapes and platforms. You are responsible for executing on the customer’s value-based, digital transformation roadmap, making full use of SAP Innovation Services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of SAP Premium Engagements. You will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP Premium Engagement services. As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment.

The TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloud bursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on. The TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer’s SAP Premium Engagements team aware of progress, risks, challenges, and accomplishments. The TQM demonstrates a premium level of enthusiasm and understanding of the:

Customer’s strategy and requirements
Customer’s solution landscape
Customer’s business processes
Customer’s industry


Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
Collaborates with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer, the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer
Execute on the customer’s digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success
Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
Support the technical integration of the entire solution and product set, end to end, across all landscapes & platforms, providing recommendations for technical or business process improvements
Provide a platform and forum for ideation and innovation for business scenarios
Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations Requirements

Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
Fluency in English and Arabic national language
Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in SAP either on cloud, platform, application technology (BASIS), solution, app programming or development. Preferred SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience, Artificial or real-time intelligence, machine learning, automation experience
Exceptional written and spoken communication skills in English and Arabic, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
Strong SAP project management and value based relationship management skills
Proven problem-solving skills and strong work ethic are required
The following certifications are preferred:

Enterprise Architecture
SAP (products, solutions, applications, technical)

Location: Flexible on location and as such can be in Riyadh, or Jeddah or Khobar.

We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected] For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 358393 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 90% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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