Overview

Telephone Operator Jobs in Sharjah – UAE at Hilton

Title: Telephone Operator

Company: Hilton

Location: Sharjah – UAE

Type: Full Time

Category: Hotel, Hospitality/Catering

JOB DESCRIPTION

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

What will I be doing?

A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Process all incoming and outgoing calls accurately and courteously

Records and controls accurately wake up calls

Pages guests in co-operation with concerned departments

Assists guests with international calls and directory queries

Calls guests by name whenever possible

Pages staff member when requested

Abides by principles of guest privacy

Handles guests’ needs or requests and reports complaints to the Magic Supervisor

Report on logbook daily

Bill call costs

Aware of local telephone listings and frequently dialed numbers

Advises defects on switchboard equipment to Supervisor

Attends to all guest queries and requests promptly

Maintains detailed knowledge of the Hotel’s fire, life and safety system

Maintain Hotel Information

Provide secretarial services for guests

Efficient in the use of all business center equipment

Update traffic sheets accurately

Handle complaints promptly and follow up thoroughly on action taken

Promote in house service and facilities

Update airline schedules and guides the guest whenever requested

Co-ordinate the reservations of meeting rooms

Advise to Supervisor all stationary needs in advance

Ensure cleanliness of work area and clean your work area prior to departing

Report daily activities in logbook

Occupational Health and Safety

Responsibilities:

Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Log security incidents and accidents in accordance with hotel requirements

What are we looking for?

Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results

Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals

Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

Understanding the Business Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies Demonstrates an understanding of competitors’ major strengths and weaknesses Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable Hospitality

Demonstrates an understanding of competitors’ major strengths and weaknesses

Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisio…

 

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