Overview

Tele Sales Representative/Outbound Sales Agent Job in Qatar at Starlink

Job Description

·      Initiate outbound contacts to targeted customer base either manually or through Outbound Auto-dialer

·      Understand customer needs and pitch appropriate service / products to increase customer usage and revenue highlighting the benefits of the service / products.

·      Inform all relevant information pertaining to the services / products

·      Achieve Tele-sales / conversions based on KPI Targets.

·      Provide guidance, instruction, direction and query resolution to end customers.

·      Address customer problems/issues/concerns/queries/escalations/follow-ups/callbacks in reference to products, services rendered or customer interactions across all communication channels.

·      Close-loop customer interactions to ensure complete and accurate information and resolution is provided to the customer.

·      Actively seek to understand customer issues and propose alternate products, while adhering to the company policy and standards of behavior while providing customer satisfaction and positive interaction with the company.

·      Identify and highlight to relevant stakeholders, mass/general issues faced by customers.

·      A good understanding of the product and services in the Telecom sector.

Skills

·      Bachelor’s degree in related field

·      Minimum 1 years of managing direct customer interactions.

·      Hands on knowledge about Call center product, process and systems

·      Expert in Selling services / products.

·      Experience in working in Sales – outbound contact center or face-to-face / retail.

·      Excellent verbal and written communications skills in at least any 2 of [Arabic, English, Filipino, Hindi]

Job Details

Job Location
Qatar

Company Industry
Telecommunications

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Unspecified

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

About Company

Company: Starlink

Company Location:  Qatar

Job Category: Telecommunications

About Starlink