Technical Specialist Jobs in Abu Dhabi – UAE at Hemmersbach
Title: Technical Specialist
Location: Abu Dhabi – UAE
Type: Full Time
Category: IT/Tech, Management
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross technology incidents.
Identify potential escalations and alert management proactively.
Begin to proactively and reactively provide solutions to prevent problems from occurring in are of responsibility.
Balance internal needs with customer needs within defined parameters.
Identify additional services that could lead to future service revenue growth.
Provide technical consulting during contract renewal discussion.
Build strong relationship with management in assigned account plans.
Drive customer expectation management as part of escalation process.
Manage small projects/programs in the team.
3 – 5 Years IT Experience.