Technical Account Manager – Platform Jobs in Dubai – UAE at Red Hat
Title: Technical Account Manager – Platform
Company: Red Hat
Location: Dubai – UAE
Type: Full Time
Category: IT/Tech, Customer Service/Help Desk
Position: Technical Account Manager – Platform (Dubai, United Arab Emirates)
** Job summary
** The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced support engineer to join us as a Technical Account Manager for our enterprise customers in Dubai, United Arab Emirates. In this role, you will not sell software licenses or pay-per-incident support, but instead help our customers get industry-leading resources that will enable their technical environments to run efficiently so that they can focus on growing their businesses.
You’ll offer premium support that builds, maintains, and grows long-lasting loyalty between Red Hat and our customers. As a Technical Account Manager, you will provide personalized support and guidance, cultivating meaningful relationships with our customers as you seek to understand their IT infrastructures, internal processes, and business needs. You’ll tailor your support for each customer’s environment, facilitate collaboration with their other vendors, and advocate on their behalf.
At the same time, you’ll work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues.
** Primary job responsibilities**+ Perform technical reviews and share knowledge to identify and prevent issues+ Gain understanding of customer’s technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat+ Collaborate with the Engineering, R&D, Product Management, and Technical Support teams+ Manage customer cases, maintaining clear and concise case documentation+ Ensure high level of customer satisfaction with each qualified engagement through the complete solutions adoption life cycle+ Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success+ Create documentation regarding customer issues and technical details on how to resolve them+ Travel as necessary to visit customers, partners, conferences, and other events following Red Hat’s COVID guidelines
** Required skills**+ 5+ years of Linux or UNIX system administration experience+ Excellent understanding of Linux, the Linux kernel, and Linux file system+ Practical experience with a variety of hardware vendors+
Ability tomanage multiple issues and projects while maintaining high attention to detail+
Ability todeliver high-quality support to solidify existing enterprise customer and partner relationships+
Experience workingin a support, development, engineering, or quality assurance (QA) organization+ Outstanding written and verbal communication skills in English with an ability to convey complex information to customers clearly and concisely+ Bachelor’s degree or equivalent in a technology-related discipline; computer science or engineering is a plus+ Knowledge of Red Hat Virtualization or Red Hat Satellite is a plus+ Red Hat Certified Engineer (RHCE) certification is a plus#LI-DNI
** About Red Hat
** Red Hat () is the world’s leading provider of enterpriseopen source (/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. …