Talent Coach/Guest Relations Jobs in Ras Alkhaimah – UAE at Marriott International, Inc
Title: Talent Coach/Guest Relations
Company: Marriott International, Inc
Location: Ras Alkhaimah – UAE
Type: Full Time
Position: Welcome Experience Talent Coach (Guest Relations)
Location: Ras Alkhaimah
Boldly coloring outside the lines of luxury,W turns the traditional notion of the extravagant hotel on itshead. Our irreverent attitude and taste for excess redefine revelryfor the modern jet set. Our guests have a lust for a life lessordinary that drives them to demand more, experience it all, andhit repeat. We share our guests’ passions,providing insider access to what’s new andwhat’s next.
Moderation is not in our vocabulary and weknow that lust for life demands more, not less. W guests soak it inand live each day with a mantra:
Repeat. Ifyou’re ready to create the energetic W scene that ismagnetic to everyday disruptors around the world, then we inviteyou to explore a career with W Hotels. POSITIONSUMMARY Process all guest check-ins,verifying guest identity, form of payment, assigning room, andactivating/issuing room key. Set up accurate accounts for eachguest according to their requirements. Enter Marriott Rewardsinformation. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Completecashier and closing reports. Supply guests with directions andproperty information. Accommodate guest requests, contactingappropriate staff if necessary. Follow up to ensure requests havebeen met. Process all payment types, vouchers, paid-outs, andcharges. Balance and drop receipts. Count and secure bank atbeginning and end of shift. Obtain manual authorizations and followall Accounting procedures. Notify Loss Prevention/Security of anyguest reports of theft.
Assist management intraining, evaluating, counseling, motivating and coachingemployees; serve as a role model and first point of contact of theGuarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team toreach common goals; listen and respond appropriately to employeeconcerns. Follow company policies and procedures; report accidents,injuries, and unsafe work conditions to manager; complete safetytraining and certifications; ensure personal appearance is cleanand professional; maintain confidentiality of proprietaryinformation; protect company assets. Welcome and acknowledgeguests; anticipate and address guests’ service needs;assist individuals with disabilities; thank guests with genuineappreciation.
Speak using clear and professional language; prepareand review written documents accurately and completely; answertelephones using appropriate etiquette. Ensure adherence to qualitystandards. Enter and locate information using computers/POSsystems. Stand, sit, an extended period of time. Move,lift, carry, push, pull, and place objects weighing less than orequal to 10 pounds without assistance. Perform other reasonable jobduties as requested by Supervisors.