Overview

Systems Support Administrator | AHC Jobs in Riyadh at Abunayyan Holding

Title: Systems Support Administrator | AHC

Company: Abunayyan Holding

Location: Riyadh

Direct message the job poster from Abunayyan Holding

Faisal Aldelaan

Recruitment Officer – Abunayyan Holding

Role Purpose:

Responsible for providing the first-line of support to users for Back Office Environment that includes administration of Patch Management, Software Deployments, LAN Support, IP Telephony, Network and Print Services, Antivirus, and Copier Machines, Desktops / Laptops deployed across Enterprise & related components along with monitoring & control activities to ensure reliability, stability and security of the same; and continuity of related services.

DUTIES PREFORMED

Operation Management Service Desk

·Responsible for first-line of support for Back Office Environment to ensure smooth execution of day-to-day ICT operations and end-user support

Responsible for managing and administering of end users hardware, peripherals (laptops, desktops, printers, scanners, copiers, etc) and software within the Enterprise in accordance with the approved guidelines

·Maintain updated inventories of hardware/software/firmware as per approved policies w.r.t. his / her domain ensuring periodical updates of the same.

Assist in Capacity Planning of his/her concerned domains by gathering & generating statistics useful for daily operations.

·Assist Lead System Support Administrator in Planning, Designing and Deployment of Back Office Support & Services.

· Must bring enrichment and enhancement to his/her job role or position and his/her subordinates.

· Provide assistance to ICT staff as needed.

·Ensure the Availability and Continuity of Operations of Back Office Environment.

Develop necessary documentation w.r.t. his / her job domain and record the configurations (i.e. logical / physical).

Closely monitor the users’ complaints / problems / errors and provide timely resolutions of assigned SD tickets

2. Preventive Maintenance

Carry out routine / ad-hoc preventive maintenance activities of all concerned domains are performed on-time and up to the governing standard.

Assist in the execution of pre-approved and scheduled ICT Hardware and Software Audits within the Enterprise

Assist in implementation of the Acceptable Usage Policy w.r.t. his/her domain.

·Responsible for ensuring the effectiveness of the Patch Management Process of Back Office End-Users Environment.

Adhere to Licenses Compliance (Hard / Soft ) of concerned domains

Comply with and implement applicable policies / procedures including enforced Information Systems Security Policy

3-Backup & Recovery:

Assist in the implementation of backup policy pertaining to his/her domain.

Responsible for the backup media management and handling pertaining to his/her domain including.

Necessary Knowledge and experience:

Preferably 1 years of experience in first line of back office support

Good technical knowledge in workstation and LAN.

Education and Certification Minimum Requirements:

Graduate Degree preferably in Computer Science or equivalent from any reputed national/foreign educational institution.

Relevant Certifications (i.e. Microsoft Technologies, ITIL, & Antivirus Solutions) would be a plus

Job Specific Technical Skills:

Self-Organized and Customer-Centric skills

Be able to manage and advice personnel through problem resolution.

Strong troubleshooting and problem solving skills.

Proficient in using standard computer hardware and software systems.

Be soft spoken and possesses excellent communication skills

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Seniority level

Entry level

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