Systems Administrators Jobs in Abu Dhabi – UAE at Sundus Recruitment Services

Title: Systems Administrators

Company: Sundus Recruitment Services

Location: Abu Dhabi – UAE

Type: Full Time

Category: IT/Tech, Software Development

Job Information

Industry IT Services City Abu Dhabi State/Province Abu Z¸aby (Abu Dhabi) Zip/Postal Code 51133

Job Description

Take ownership for all tasks assigned, from the point they are assigned until agreement is reached, ensuring completion and bringing tasks to a logical closure

Communicate and report proactively with colleagues, leadership and others in the organization by using appropriate means of communication

Focus on time management by timely and quick completion of all allotted tasks; quick response to all communications; attendance in all meetings and appointments before the scheduled start time

Focus on self-development (for both technical and soft skills) by taking initiatives and leveraging the multiple platforms and opportunities at disposal and should be able to demonstrate continuous improvement.

Be the primary technical interface to customer and meet/surpass their SLA expectation

Be able to handle and close 90% of all incidents/requests/demand

Support / create automation to remove repetitive low value tasks

Achieve target objective for first time fix of all technology demand

Troubleshoot, technical actions and technical assistance for:

Response to all user demand, by portal, phone or email

Provide 1st line issue resolution for incidents that do not need engineering consideration

Simple “break/fix” resolutions

Proactive triage (trend changes, thresholding)

Tier 1 incident response/resolution across all capabilities with escalation to TechOps or Security Ops

Investigation and diagnosis, then solving (where possible) or escalating/ reporting changes to the TechOps or Security Ops section

New service requests

Provide advanced troubleshooting and resolution for:

Device upgrades

End user software, hardware

Solving user profile issues

Responsible for patching of all front-end systems

Responsible for creating shared drives and manage tech. escalations

Responsible for granting permission for folder access and manage tech. escalations

Responsible for granting access to applications and manage tech. escalations

Responsible for resolving issues during file transfer for users and manage tech. escalations

Responsible for managing technology tools and manage tech. escalations

Build an internal solution knowledge base with technical documentation, manuals and IT policies for his/ her area of expertise

Coordinate with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same and manage tech. escalations

Develop periodic Service Desk reports on issue trends and statistics for his/ her area of responsibility


BSc/BA in Computer Science, Engineering or a related field

Relevant professional certification would be an advantage

6+ years of experience in USC or related areas

Strong knowledge of general areas within IT Service Desk Areas

MAC support experience


About Sundus Recruitment Services