Overview

Store Service Consultant Jobs in Dubai – UAE at Ultimate HR Solutions

Title: Store Service Consultant

Company: Ultimate HR Solutions

Location: Dubai – UAE

Type: Full Time


Category: Customer Service/Help Desk

Position: Store Service Experience Consultant

Job Information

Job Opening Status In-progress Industry Electronics Salary AED 1,500 – AED 5,000 Number of Positions 5 City Dubai State/Province Dubai

Job Description


Our client, a well-known telecom and mobile devices brand in UAE, is looking to hire “Store Service Experience consultant”

Over 2 years of smart phone , PC customer service experience within Middle East and Africa

Provide customer care. Comfort the customers by offering sympathy, empathy, and commitment. Guide the onsite customers to get queuing numbers to avoid disorders.

Provide technical consulting services and preliminary solutions. Guide the customers to back up their data.

Coordinate onsite personnel at the front and back-end offices to solve customer issues in a timely manner.

Help the customers to know more about the products and solve their problems.

Responsible for accessory selling, out-of-warranty maintenance billing, and accounting.

Handle, submit and close, record, and transfer customers’ request orders.

Follow up with request orders and respond in a timely manner to the customers’ phone query about the progress. Set reasonable expectations and manage schedules


Share service experiences and output service cases to help the employees with their training and growth.

Provide on-site services for special requirements of the VIPs and other customers.

Share service experiences and output service cases to help the employees with their training and growth.

Strong proactive problem solving skills

Embrace the ever changing service landscape while acquiring new understanding and skills to improve.

Strong analytical skills to improve performance

Requirements

Fluent in English and Arabic while being a native speaker of either language

 

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