Store Manager | Retail | Marks & Spencer Jobs in Dubai at Al-Futtaim

Title: Store Manager | Retail | Marks & Spencer

Company: Al-Futtaim

Location: Dubai

Job Requisition ID:152169

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The RoleThe Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store He/she creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

What You Will DoSALES

Drive Sales

Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.

Challenges the team to improve performance compared to business and shape of chain using relevant metrics.

Engages with RO colleagues to enlist support for local opportunities that deliver sales growth for the store.

Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.

Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.

Layout and Look

Delivers store proportionality and implements events with impact and commercial focus.

Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered with authority.

Ensures ticketing and VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.

Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer.

Stock Management

Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.

Challenges the availability of NOOSE lines, keep the team informed about NOOSE lines and focuses on to ensure required availability ratio of NOOSE lines.

Regularly reviews stock management process and stockholding areas with direct reports to identify areas of risk and initiate action.


Service Standards

Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to Service.

Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.

Reviews the service offer across the store with respect to the business model and customer demand to ensure that service levels are consistently delivered and demonstrates an understanding of the services offered by competitors in key business areas.

Drives the internal assessment process for ensuring service standards are driven on a daily basis and walks …

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About Al-Futtaim