Specialist – Business Relationship Management Jobs in Abu Dhabi – UAE at Nawah Energy Company

Title: Specialist – Business Relationship Management

Company: Nawah Energy Company

Location: Abu Dhabi – UAE

Type: Full Time

Category: Business, IT/Tech

Job Description

The Business Relationship Management Specialist will report to the Head of Business relationship Management and willl be responsible to execute the BRM processes and procedures and provide metrics and KPIs to leadership to demonstrate success. This individual will define and implement a nuclear industry-aligned Business Relationship Management process/procedure to ensure continuous value creation for the business.

The team is responsible for interfacing with all of Nawah’s Information Communication Technology (ICT) users and business units to understand issues/needs and find solutions to enhance the quality, effectiveness and effeciency (value) of ICT Services. The BRM team will support Nawah business units in creating business cases to be presented to Leadership Committees/Boards and focus on enhancements to operational abilities.

1. BRM Process/Procedure Management

Interface with internal and external stakeholders to understand the inputs/outputs of BRM

Define the BRM procedures and educate the organization on them

Support the execution of the Business Relationship Management (BRM) Process

Measure the BRM performance and provide leadership with metrics and KPI reports

Establish necessary documents and templates to support BRM efforts

Ensure business requests are transferred into refined requirements or business cases to be actioned

2. Governance

Support the implementation of the Nawah ICT Governance framework

Advise ICT leadership on business goals in support of the Nawah ICT Strategy & Roadmap

Integrate the BRM Team into the oprtational flow of business requests

Support the creation of business cases and manage them through the review/approval frameworks

Interface with the Transformation Board, Technology Architecture Committee, Project & Risk Committee, Service Management Committee and other leadership groups as necessary

Develop and distribute key performance indicator (KPI) reports and provides recommendations for improvement

3. ICT Processes, Procedures and Capabilities

Support the processes and procedures required to deliver ICT Services

Support ICT teams to enhance operational capabilities and bring new value-added services to the organization

Enhance the Service Portfolio and Service Catalog for the organization

Support automation efforts to improve operational performance

Interface with ITIL processes to ensure attainment of service levels

Support ICT infrastructure and applications teams to deliver services that meet customer expectations

Support and interface with ICT and Corporate Project Management Offices (PMO)

Understand the integration and interdependencies between projects and relate impacts to others

4. Investment Opportunities

Provide project and program support to enable Nawah ICT Management to capitalize on new opportunities

Create robust Business Cases for opportunities and business requests including ROI, cost-benefit analysis, SWOT analysis, risk analysis, etc.

Suggest the elimination of projects that are not aligned with ICT’s strategy, have weak business benefits or are duplicate solutions to existing services/software

Measure post-project benefits realization of executed business cases with PMO support.

Contribute thought capital through creation of executive presentations and papers

5. Customer Relationship

Become a trusted partner to business units (as a team and individual)

Ensures the business units understand the technology services, ove…


About Nawah Energy Company