Spa Receptionist Jobs in Dubai – UAE at Accor

Title: Spa Receptionist

Company: Accor

Location: Dubai – UAE

Type: Full Time

Category: Hospitality/Catering, Hotel

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”.

Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi.

If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Spa Receptionistand help us to make Sofitel Dubai the Obelisk a truly welcoming destination! The Position This position encompasses three roles – spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner.

Handle all Guests in a professional, courteous manner and serve as the facility’s first impression to Guests and members. Spa Receptionist is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to Guests/Members at all times. JOB RESPONSIBILITIES   Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.

Greet members and Guests in a friendly and efficient manner. Escort Guest as required. Knowledgeable about all aspects of treatments and the facility. Knowledgeable in a spa therapy  Provide information and literature about facility in person and via telephone. Control entry into all areas of facility by restricting all unauthorised individuals. Collect moneys or other suitable payment from clients for all services rendered.

Operate point of sale system. Treatment bookings/scheduling. Clerical duties. Give tours of spa, as required. Ensure smooth operation of reception. Respond to inquiries by phone and in person, providing complete details of all spa aspects. Handle special assignments. Co-ordinate sales packets, when needed. Maintain office files/records. Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).

Assist in the operation of all spa departments:  Salon Boutique Sales and Marketing   Maintain inventory and stocking of all reception materials.  ADMINISTRATIVE DUTIES  Effective coverage of receptions. Adherence to Standard Operating Procedures Manual. Maintain inventory of supplies for the administration of the reception. Maintain accurate records as required by provincial regulations. Conduct selection interviews for new hires as and when required.

Attend weekly/monthly Front of House departmental communication meetings.  HEALTH AND SAFETY  Follow and ensure that all Colleagues follow all safety procedures and practices. Adherence to reception department emergency procedures/safety m…


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