Ships Agency Operator Jobs in Dubai – UAE at Wilhelmsen

Title: Ships Agency Operator

Company: Wilhelmsen

Location: Dubai – UAE

Type: Full Time

Category: Supply Chain/Logistics, Management

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Have you ever stared out at sea and wondered which exotic destinations all these ships you see are coming from and going to? We know, as we are agents in more than 2000 ports around the world.

In Wilhelmsen Ships Agency, we provide our customers with piece of mind while we handle their cargo, their vessels, and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Now more than ever we see that the maritime industry keeps the world going round, and as agents we are the linking pin in the process of transporting goods around the world. Our vision is to shape the maritime industry, and we constantly develop new and improved solutions for our customers, like last mile drone delivery and our online interactive maps showing Covid port restrictions which has reached more than 500,000 users globally.

We now have the opportunity for you to join our global network!

We are looking for a Ships Agency Operator who has a passion for the maritime industry.

The Ships Agency Operator will report to the Ships Agency Husbandry Manager and will be located in Dubai.



Attend and board vessels as required and as directed by respective Manager, in accordance with the company


Responsible for the effective coordination of assigned port calls.

Advice on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required.

Ensure compliance with Ships Agency processes, standards and procedures.

Ensure proper monitoring of the vessel and attendance to any follow up enquiries.

Establish and maintain vessel’s files and ensure that all transactional systems are updated real time.

Ensure proactive, efficient and timely communication at all times.

Report leads, business opportunities and relevant port updates observed to Manager.

Monitor and record expenses that arises during vessels’ port call.

Proactively follow up, check and approve supplier’s invoices.

Ensure cost effectively Vessel Operations.

Comply with WSS PPE(Personal Protection Equipment) Standard when working in ports/onboard vessels.

Provide input to improve the operational and cost efficiency of the port call


This position will be measured against:

Ensure consistent high level of accuracy of deliverables.

Meet or exceed annual KPI’s targets for Ships Agency performance.


Maritime background and experience from Ship Agency Operations.

Good communication skills andcommand of thein Englishlanguage (oraland written).

Process and system understanding.

Self-motivated andresult orientated.

Proactive and possesses ability to anticipate issue to facilitate preventive measures.

Ability towork under pressure.

Problem solving skillswith ability to make fast and sound judgement.

Ability toeffectively plan & direct an operation without compromising on safety to personnel and vessel.

Good motivator and team leadership skills.

Familiar with Port & local Authorities regulations, procedures an…


About Wilhelmsen