Services, Consultant Jobs in Dubai – UAE at Accuity
Title: Services, Consultant
Location: Dubai – UAE
Type: Full Time
Position: Professional Services, Consultant
·Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement.
·Prioritizes own and team’s work. Anticipates consequences of actions, potential problems and opportunities for change.
·Oversees the planning, development and installation of Fircosoft products to meet the clients’ business needs
·Provides leadership in project situations especially during customer crisis.
·Organises project workshops and agrees project objectives.
·Makes sure that all the aims of the projects are met.
·Makes sure the quality standards are met.
·Updates and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history.
·Uses the provided tools to keep track of people and progress and report it accordingly.
·Keeps senior managers and clients up to date with progress and resources necessities.
·Communicates with the Product team when needed.
·Shares lessons learnt within the team and department and provide internal training
·Shows a good understanding of compliance and sanctions risk management, relating it to product and service within the firm.
·Understands customer use cases and requirements and in turn apply best practices for those customer implementations.
·Investigates and analyses client business activities and processes to make them more efficient and compliant through the use of Fircosoft solutions.
·Understands and assists in the implementation of various Sanctions requirements.
·Performs the functional customization of the solution.
·Organises and executes deep business focused health checks and audits for clients.
·Actively participates in external and internal training
·Trains the end users.
·Assists during presales RFI/RFP processes, answering to compliance requirements.
·Delivers, installs and configures of all Fircosoft applications to specified requirements and provide technical training and transfer of knowledge.
·Is a technical expert in Accuity’s Fircosoft products.
·Good knowledge of third party software interfacing with Fircosoft solutions.
·Determines the types of products and services required by clients.
·Troubleshoots customer issues during implementation.
·Aids with the development of strategies for the improvement of implementation process, services and standards.
·Maintains strong client relationships through regular close contact which includes regular face-to-face meetings, telephone and email communications.
·Organises and executes deep technical and product health checks and audits for clients.
·Interacts with the Sales and Pre-Sales teams, including communications with prospects and the tendering and demonstration process.
·Assists during pre-sales RFI/RFP processes, answering to technical requirements.
·Assists in maintaining the correct level of Helpdesk Support when required.
·Owns and coordinates quality reviews – escalating issues appropriately and prioritising remediation activities.
·Tracks incidents through incident tracking system.
·Ensures proper hand over to the support.
·Works closely with other teams to collect data and assess the current situation.
·Supports sales efforts to grow the business.
·Keeps knowledge …