Service Leader – Front Office/Supervisor Jobs in Abu Dhabi – UAE at Shangri La

Title: Service Leader – Front Office/Supervisor

Company: Shangri La

Location: Abu Dhabi – UAE

Type: Full Time

Category: Hotel, Hospitality/Catering

Position:  Service Leader – Front Office (Supervisor)
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi The hotel comprises 214 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland.

The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre. DUTIES To Assist Service Manager – Front Office in maintaining an efficient operation of the Front Desk and delegation of duties to Service Associate – Front Office as appropriate.

Also, to supervise the smooth and efficient check-in and check-out of guests. To thoroughly understand and adhere to hotel’s credit policies and cash handling responsibilities.

To be responsible for all issued funds, foreign currencies, and all collections handled during the course of the day.

To be responsible for the daily activities of Front Desk operations and maintain a close working relationship with other Service Manager.

To be responsible for room’s inventory and ensuring that guest’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. JOB RESPONSIBILITIES Walks the talk about Guest delight and be a role model for the team regarding the “Guest Delights” Anticipates and exceeds guest needs as much as possible.

Prepares keys and welcome folders. Review nest day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups. Assumes duties as may be assigned by Front office Manager. Complies with hotel’s health, safety and hygiene regulations. Prepares a shift hand-over to the incoming shift. Reviews group accounts daily for accuracy. Checks cashiers banking at completion of shift.

Ensures proper hand-over of all outstanding issues to next shift. Assigns routine daily tasks to staff and follows up on completeness. Conducts Front Desk routine maintenance inspection & raises work orders as needed. Conducts daily briefing. Maintains cleanliness and order in the Front Desk area at all times. Ensures that all guests receive consistent, prompt and cordial attention at all times.

Prepares staff monthly duty roster. Supervises the staff ensuring that the correct standards and method of service are maintained with Shangri-La standards. Assists in the training of the staff ensuring that they have the necessary skills to perform their duties with the maximum efficiency. Ensures that staff provides a courteous and professional service at all times. Ensures that staff reports for duty punctually with correct uniforms and name badge.

Monitors all arriving guests through guest arrival list ensuring the notes, set-up and guest requirements are followed up. Controls room assignment during peak period and high occupancy. Ensures that all staff has sufficient floats//banks to service guests during their shift. C…


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