Service Engineer – Digital Solutions Jobs in Abu Dhabi – UAE at KONE

Title: Service Engineer – Digital Solutions

Company: KONE

Location: Abu Dhabi – UAE

Type: Full Time

Category: Engineering

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create a new urban reality. Your career is a journey, and how you travel makes difference.

It’s time to make a move. Are you ready to join our flow!

Do you want to work with one of the most innovative companies in the world? Passionate about smart cities, managing digitalization journeys, and promoting value-added services?

KONE is accelerating on the path of creating digital experiences for its customers and looking for someone who has a futuristic approach and wants to be a part of a global organization that prides itself in being a great place to work and be part of our team.

To complement our growth plans, Service & Maintenance is considered to be a strategic priority for our Business. We have a challenging opportunity for an experienced Service Engineer to be based in Abu Dhabi.

The successful candidate will be accountable to plan, manage and control the field service operations in his/her area according to the service contract requirements, the company policies, and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales and offering KONE’s digital solutions to our customers. A service mindset is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.


Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance

Accountable for resolving customer service quality complaints and invoicing complaints related to maintenance operations

Responsible for the delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations

Accountable for the control of the field operations costs, callouts, and service repairs sales.

Accountable for managing the third-party inspections visits and follow-up actions

Validates the service contract technical terms with sales

Accountable for the planned maintenance scheduling, optimized routing, and performing site audits

Responsible for investigating accidents and following company policy on evidence custody and internal reporting

Accountable for the performance of assigned technicians and being accountable for their motivation and competence development.


Bachelor’s degree in Engineering (Electrical, Electronics or Information Technology)
Digital Solution experience with a proven track record in a similar role

Excellent understanding of the Service/ Maintenance Business

Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service

Strong leadership abilities, operation analysis skills, and ability to plan for improvement

Fluent in English communication skills.


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