Overview

Service Desk Jobs in Ras Alkhaimah – UAE at Star Services LLC

Title: Service Desk

Company: Star Services LLC

Location: Ras Alkhaimah – UAE

Type: Full Time

Category: IT/Tech, Customer Service/Help Desk

Location: Ras Alkhaimah
Calls handling – Act as afocal point for all incidents and requests reported to the Service

Desk Record/Register an incident in the NOC Service Managementtool/Incident Management system. Incident management
РInitial classification, first level investigation andresolution of incidents recorded Liaise with 3rd party IT hardwaremaintainer and 2nd level support staff to help resolveincidents Maintain quality and monitor servicecalls through to completion. Scan regularly forany anomalies that might disturb the provided service andSLA’s Keep up to date with industrybest practices

 

About Star Services LLC