Service Delivery Manager – Data Centre Jobs in Abu Dhabi – UAE at SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

Title: Service Delivery Manager – Data Centre


Location: Abu Dhabi – UAE

Type: Full Time

Category: Management, Customer Service/Help Desk

Job Description


To be responsible for delivery of all high value and in-scope contracted services directly to one or more clients. Works closely with the Account Manager, Project Manager and Capability Managers, service lines, offerings, and Lines of Business (LOB).

Experience in data centre management (Tier 3 and above)

ITIL certified.

Manage and grow executive client relationship for a strategic account or portfolio of accounts.

Supports client in the development of tactical and strategic IT plans and budgets.

Detects trends and opportunities.

Identify opportunities for growth with effectivecost efficiency and optimization.

Develops and nurtures excellent client relationships at the executive and operational levels supporting the Account Manager in establishing the customer/client as a reference Account and supporting growth opportunities

Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery.

Acts as focal point of contact for all operational issues for the client and delivery organizations and between Account Manager and Capability Management

Manages onsite operational resources ensuring responsibilities are understood

Defines and manage local rosters and shifts to ensure service hours coverage.

Ensures that the process is adhered to in accordance to documented procedures

Identifies and drives optimization while managing scope, cost of delivery and resources.

Identify issues and risks that may impact a successful delivery of contracted services.

Provide guidance on process improvement and recommends changes in alignment with business tactics and strategy for area of responsibility

Applies expert subject matters knowledge to manage staff activities to solve most complex business/technical issues within established policies.

Drive and manage Continuous service improvement program across managed clients.

Manage IT operation workload on assigned accounts.

Maintain quality control through supporting the technical capabilities establishing and maintaining technical operations standards.




Bachelor degree in Computer Science, Information Systems/Management or a related discipline

ITIL Expert certified

(5-7) years relevant experience in IT Service Management role or similar working in a local or international IT Outsourcing service provider environment. Solid understanding of IT service best practice.

Strong values of integrity, commitment, self-improvement, Exceptional planning and organization experience, customer service environment,

Excellent technical background on IT ( infrastructure & application ) management.

Expert knowledge of ITIL disciplines