Service Delivery Manager Jobs in Dubai – UAE at Talent Arabia FZ LLC

Title: Service Delivery Manager

Company: Talent Arabia FZ LLC

Location: Dubai – UAE

Type: Contract

Category: IT/Tech, Customer Service/Help Desk

Manage Technical escalation for IT resources supplied to customers

Managing customer relationship and acting as single point of contact for leaves, vacation replacements and complaints for IT outsourced employees onsite at client location

Service Reviews for Managed Services customers act as services delivery manager .

Maintaining technical skill matrix of IT outsourced employees and advising project movements for them

Technical Screening of IT resources, Hiring & Tracking on-boarding for new positions

Implementing ITIL processes for customers, helping with monthly ticketing and SLA governance etc for Managed Services customers

Acting as Service Delivery for large customers

Employee retention management experience

Good communication is must.

Additional Info

We are looking only forcandidates based in UAE

Welcome to our talent management solutions. We are a bright young company committed towards bridging the gap between the right talent and right opportunities at companies. Our philosophy is to always keep people first.


Working Hours : 9 AM – 6 PM (Sun to Thu)


About Talent Arabia FZ LLC