Service Delivery Manager Jobs in Dubai – UAE at Talent Arabia FZ LLC
Title: Service Delivery Manager
Company: Talent Arabia FZ LLC
Location: Dubai – UAE
Category: IT/Tech, Customer Service/Help Desk
Manage Technical escalation for IT resources supplied to customers
Managing customer relationship and acting as single point of contact for leaves, vacation replacements and complaints for IT outsourced employees onsite at client location
Service Reviews for Managed Services customers act as services delivery manager .
Maintaining technical skill matrix of IT outsourced employees and advising project movements for them
Technical Screening of IT resources, Hiring & Tracking on-boarding for new positions
Implementing ITIL processes for customers, helping with monthly ticketing and SLA governance etc for Managed Services customers
Acting as Service Delivery for large customers
Employee retention management experience
Good communication is must.
We are looking only forcandidates based in UAE
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