Service Advisor Jobs in Medina at KIA NMC الشركة الأهلية للتسويق

Title: Service Advisor

Company: KIA NMC الشركة الأهلية للتسويق

Location: Medina

United Motors Group is looking for a dynamic and seasoned Service Advisor to join its service team for one of the subsidiaries of National Motors Company.

The ideal candidate will act as a liaison between the customer and service technicians working in the service facility. Works with customers to determine problems with a vehicle and provide technicians with accurate problem descriptions. Keeps the customer appropriately informed through the service process.

Essential Duties and Responsibilities


Greet customers courteously; accurately capture customer vehicle complaints and advise the service team

Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met

Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution

Call customers who have had major repairs done in the last month to inquire about vehicle performance

Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time

Service Process

Record customer appointments, check service records and stamp service booklets

Complete customer checklist detailing all information provided by the customer in terms of defect or service required

Enter data on the system to obtain an estimate of the work to be performed and advise customer of the job cost estimates

Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies

Communicate with the customer any cost overruns (before they are incurred) or completion delays

Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date

Receive invoices and obtain payment at the time of vehicle delivery to the customer

Warranty Claims

Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty

Advise and provide explanations to customers where repairs cannot be covered by warranty

Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work

Provide all warranty documentation to Warranty function to support any claims with the franchisor

Service Promotion

Ensure that all marketing material is properly exhibited in the reception areas

Mail service promotion material to targeted customers

Explain to customers special plans and promotions related to maintenance and accessories


Prepare regular reports regarding schedules, status, and activities


1+ years experience as an automotive industry service advisor.

University or Diploma Degree in Auto Mechanical or related field.

Advanced knowledge of computer skills and service operations technology tools.

Excellent verbal and written communication skills in Arabic, English fluency is an advantage.

Customer-oriented and focused.

Ideal Candidates target KSA only.

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