Service Account Manager/Emirati Jobs in Dubai – UAE at Bupa Global
Title: Service Account Manager/Emirati
Company: Bupa Global
Location: Dubai – UAE
Type: Full Time, Contract
Category: Customer Service/Help Desk
Our purpose is longer, healthier, happier lives and making a better world Service Account Manager (Emirati nationals preferred) Job Reference:
bupa/TP/97280/2944 Number of Positions:
1 Contract Type:
Full Time 15,000 Closing Date:
25/07/2021 Job Category:
Customer Services Business Unit:
Dubai Job Introduction As a Service Account Manager you will be responsible for delivering customer service to our UAE business to business customers (B2B), whether they are corporate accounts or broker partners. We count a number of high-profile global corporations as our customers, and you will be expected to deliver the best customer service to manage customer expectations.
You willbe managing a specific portfolio of accounts but have responsibility for servicing a wider group of customers for the region as a team. Examples of B2B enquires are:
Application processing and renewals Pre-authorisation and claims support Main
ResponsibilitiesTo provide a dedicated service to the allocated client group delivering the highest standard of customer care To respond to all incoming calls/emails from client group and intermediaries and also undertake proactive outbound calling, to include service calls and loyalty calls. Work closely with Global Sales, New Business and Claims to ensure a smooth customer journey. Provide support during renewals and securing of new group schemes within your assigned portfolio, in line with agreed targets.
Through in-bound and out-bound account management calls, proactively manage the relationship between the client group, providing a dedicated and specialist service to groups To deliver and support a bespoke and robust implementation process based on customer need Liaise negotiate and co-ordinate with other teams to ensure customer focused resolution of queries The team member will be expected to establish and develop effective relationships by managing a regional portfolio of business customers.
Take responsibility for ensuring that the computer records reflect up to date communications with the member so that enquiries can be dealt with efficiently Assist other teams the department according to their skills and development needs. In addition, the team member will be called upon to train and mentor new members Team members will be actively involved in the renewal process making sure everything has been done according to the agreement with the client.
Team members will participate in client visits, and potential client visits, in order to promote team Provide the necessary support to our clients training them when needed in issues such as:
Explaining documentation, use of web-sites and claiming processes. Reduce the administrative workload for the client when one of our members is going through traumatic experience in relation to their health. Make sure the groups are paid up-to-date and follow the relevant process if this is not the case. Pro-actively encourage and promote the use of our websites Manage and support resolution of enquiries of customer walk ins Make suggestions and recommendations to improve work process.
Issue ex-gratia payments up to authorised limits, however decisions which fall outside of the specified guidelines of the role will need authorisation by a team leader. Recommend to extend group payment tolerance levels up to 30 days. Recommend to override claims decisions up to a limit of £500 Recommend to backdate the lapses of…