Senior Social Responsibility Manager Jobs in Dubai – UAE at Amazon

Title: Senior Social Responsibility Manager

Company: Amazon

Location: Dubai – UAE

Type: Full Time

Category: Management


The Social Responsibility (SR) program drives customer trust and business continuity by ensuring respect for the rights of workers throughout Amazon’s supply chain and operations. We uphold company standards and expectations (such as Amazon’s Supply Chain Standards and Human Rights Principles), and seek to constantly improve the tools and processes that we use in doing so. The global SR program is expanding to launch a new program aimed at identifying and responding to social risks within our global operations network and supply chain.

We are looking for a self-motivated, program manager to oversee the development of a social responsibility program to support the operations in the Middle East and North Africa. This program manager will work with business partners such as procurement, transportation and logistics, HR and compliance to design and implement mechanisms to meet Amazon’s human rights principles and supply chain standards. This position requires written communication skills, attention to detail, and organizational and project management abilities. The program manager will be expected to handle day-to-day issues (constantly thinking about how to invent and simplify to improve), and will also be expected to strategize on longer-term, program-wide initiatives.

The ideal candidate is:

· Equally proficient in writing documents as in doing analysis

· Someone with experience managing high-touch, high-visibility escalations in a corporate setting, who excels in time-sensitive environments

· Someone with a keen ability to influence without authority

· A customer obsessed problem solver who can effectively prioritize work

· Passion for social responsibility and sustainability

· A self-starter who over-indexes on ownership and accountability

· Familiar with retail, private brands, or sourcing at Amazon

· Energized by the opportunity to work on a global team

Key Responsibilities:

· Coordinate with multiple Amazon businesses and functions, as well as third-party social responsibility service providers and suppliers

· Analyze data to track trends and initiate deep dives to detect opportunities

· Participate in region partnerships with industry associations, identifying opportunities for leveraging the membership

· Develop and improve project and program management processes, prioritizing ways to leverage technology and automate

· Develop capacity building materials and tools that can be used for internal stakeholders and suppliers

· Identify and research programmatic opportunities (tools, resources, process gaps) and use a data-driven approach to write project proposals/white papers

· Create operational metrics and business reporting

· Innovate with regard to data collection and analysis, methodologies, and technology

· Develop communications and self-service tools that will reach a large number of supplier and business stakeholders at scale to effectively implement programs

· Develop mechanisms to uphold Amazon policies and standards, e.g. standard operating procedures

· Influence without authority


· Bachelor’s degree or equivalent;

· 5+ years of experience working in retail/ sourcing, operations,

· 10+ years of experience working in social responsibility or sustainability.

· 2+ years of experience working across stakeholders to manage high-touch escalations in a corporate setting, with time-sensitive requirements

· Demonstrated experience usin…


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