Senior Service Delivery Coordinator -Linux Expert Jobs in Dubai – UAE at DXC Technology India
Title: Senior Service Delivery Coordinator -Linux Expert
Company: DXC Technology India
Location: Dubai – UAE
Type: Full Time
Category: IT/Tech, Software Development
Position: Senior Professional Service Delivery Coordinator (51001111)-Linux Expert
Job Description :
Essential Job Functions
This role will be responsible for the day to day support of all Linux based Servers within the client environment, performing troubleshooting and resolving incidents.
Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.
Maintain service availability in excess of 99.5%
Create and maintain relevant server support documentation.
Provide input into change control, project planning and BC/DR activities.
Perform general Unix support duties and schedule maintenance tasks as required.
Adhere to change control â€“ create and implement changes as required to maintain the environment and ensure stability of the Linux Server environment and relevant supported services.
Assist with projects as required. Some project may require after hour work.
Key responsibilities include:
Support (Identify, troubleshoot and resolve incidents) all Linux Server operating systems:
Identify, troubleshoot and resolve the cause of a system crash / kernel panic
Identify, troubleshoot and resolve driver incompatibilities and issues
Identify, troubleshoot and resolve performance issues
Identify, troubleshoot and resolve service failures
Identify, troubleshoot and escalate hardware failures
Identify, troubleshoot and resolve configuration issues
Identify, troubleshoot and resolve clustering and high availability issues
Support (Identify, troubleshoot and resolve incidents) Linux server services such as:
LVM configuration, administration and migrations
Linux based clustering
File and print server, SSHFS and NFS
Apache complete configuration and optimization / tuning
Samba, SSHD, NTPD, Apache MQ and other services
Support (Identify, troubleshoot and resolve incidents) related to Server hardware, ILO, Firmware and monitoring integration (Zabbix / WBEM / SNMP).
Provide support and work with 3rd party vendors, subcontractors and support teams in order to achieve SLAs.
Create and Maintain relevant documentation
Coordinate activities of subcontractors and 3rd party vendors as required.
Ensure all projects and activities are executed to a high standard and within required timelines
Performing reasonable requests from management as required to effectively support the assigned client.
Technical Knowlege Requirements
Thorough knowledge of Disaster Recovery Solutions using VEEAM, VMware SRM and other Orchestration layers
Thorough knowledge of Backup solutions like Veritas NetBackup / Data Protector / Tivoli
Thorough knowledge of Scripting (Bash, Python, Perl) and automation tools (ansible, chef, puppet, salt)
Proven ability to maintain Server availability to excess of 99.5%
Thorough knowledge of filesystem and share permission, inheritance, file ownership
Thorough knowledge of Active Directory Group/User objects integration
Thorough knowledge of PAM and Login scripts, including troubleshooting and reporting
Thorough knowledge of the LDAP, SELinux concepts, integration with Microsoft Windows Domains and itâ€™s concepts, and the interaction between hardware, operating systems, network, data center, and application software.
Thorough knowledge of security principles applicable to Linux Server environments
Thorough knowledge of network protocols and network services.
MINIMUM Qualifications and Education Requ…