Senior Service Delivery Coordinator -Linux Expert Jobs in Dubai – UAE at DXC Technology India

Title: Senior Service Delivery Coordinator -Linux Expert

Company: DXC Technology India

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech, Software Development

Position: Senior Professional Service Delivery Coordinator (51001111)-Linux Expert

Job Description :

Job Description:

Essential Job Functions

This role will be responsible for the day to day support of all Linux based Servers within the client environment, performing troubleshooting and resolving incidents.

Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.

Maintain service availability in excess of 99.5%

Create and maintain relevant server support documentation.

Provide input into change control, project planning and BC/DR activities.

Perform general Unix support duties and schedule maintenance tasks as required.

Adhere to change control – create and implement changes as required to maintain the environment and ensure stability of the Linux Server environment and relevant supported services.

Assist with projects as required. Some project may require after hour work.

Key responsibilities include:

Support (Identify, troubleshoot and resolve incidents) all Linux Server operating systems:

Identify, troubleshoot and resolve the cause of a system crash / kernel panic

Identify, troubleshoot and resolve driver incompatibilities and issues

Identify, troubleshoot and resolve performance issues

Identify, troubleshoot and resolve service failures

Identify, troubleshoot and escalate hardware failures

Identify, troubleshoot and resolve configuration issues

Identify, troubleshoot and resolve clustering and high availability issues

Support (Identify, troubleshoot and resolve incidents) Linux server services such as:

LVM configuration, administration and migrations

Linux based clustering

File and print server, SSHFS and NFS

Apache complete configuration and optimization / tuning

Samba, SSHD, NTPD, Apache MQ and other services

Support (Identify, troubleshoot and resolve incidents) related to Server hardware, ILO, Firmware and monitoring integration (Zabbix / WBEM / SNMP).

Provide support and work with 3rd party vendors, subcontractors and support teams in order to achieve SLAs.

Create and Maintain relevant documentation

Coordinate activities of subcontractors and 3rd party vendors as required.

Ensure all projects and activities are executed to a high standard and within required timelines

Performing reasonable requests from management as required to effectively support the assigned client.

Technical Knowlege Requirements

Thorough knowledge of Disaster Recovery Solutions using VEEAM, VMware SRM and other Orchestration layers

Thorough knowledge of Backup solutions like Veritas NetBackup / Data Protector / Tivoli

Thorough knowledge of Scripting (Bash, Python, Perl) and automation tools (ansible, chef, puppet, salt)

Proven ability to maintain Server availability to excess of 99.5%

Thorough knowledge of filesystem and share permission, inheritance, file ownership

Thorough knowledge of Active Directory Group/User objects integration

Thorough knowledge of PAM and Login scripts, including troubleshooting and reporting

Thorough knowledge of the LDAP, SELinux concepts, integration with Microsoft Windows Domains and it’s concepts, and the interaction between hardware, operating systems, network, data center, and application software.

Thorough knowledge of security principles applicable to Linux Server environments

Thorough knowledge of network protocols and network services.

MINIMUM Qualifications and Education Requ…


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