Overview

Senior Manager – Food Strategic Projects Jobs in Dubai – UAE at Careem

Title: Senior Manager – Food Strategic Projects

Company: Careem

Location: Dubai – UAE

Type: Full Time

Category: IT/Tech, Management

JOB PURPOSE Work closely with the Service Owner to define Food strategy and drive its implementation by collaborating effectively with relevant stakeholders from MPs and BC while keeping a close eye on service experience KEY ACCOUNTABILITIES Define & implement Service Strategy Support SO with authoring service strategy, planning and governance Input into strategy definition, support planning cycles as required, help monitor business performance & raise red flags, and provide cadence and execution clarity to the cross functional teams Identify focus areas based on inputs from SO, markets, functions and a deep understanding of users Build strong relationships with markets and capture their needs Understand the market context, collate requirements/feedback to share with BC Support markets on strategy implementation and ongoing business performance Enable effective and efficient execution by sharing the best practises across markets PMO large cross functional initiatives related to strategic priorities to drive impact Champion Service Experience Collate experience requirements/improvements through market feedback and share with Product Represent the voice of the markets in all product discussions to debottleneck any challenges Monitor service experience health and collaborate across teams to drive improvements Facilitate product roll outs on a needs basis drive adoption, govern go to market process, support PMF configurations Stakeholder Management You build trust and transparency between your team and external stakeholders through your ability to adapt your communication to your audience.

You can remove bottlenecks and resolve tough situations by clarifying, debating and driving decisions. You leverage all stakeholders’ resources and knowledge and utilize it to deliver better solutions. You collaborate with a wider range of stakeholders including Legal, Marketing, Design, PR, Care, other verticals, and 3rd party partners Problem Solving You identify strategic topics for Careem, lead organisational thinking for problem solving and get buy-in from executive leadership (resources, strategy, org)

You developand champion efficient frameworks & methodologies for problem solving, to produce better results faster You generate creative solutions, accounting for long-term benefits. Identify adjacent problem and/or opportunity areas Qualification & Experience Relevant Masters education background, especially MBA, Strategy, Management, Economics, Finance or Computer Science / Engineering from a top-tier academic institution 6 years of experience in professional environments, especially working with the strategy arm of a leading tech company and/or a top tier management consulting firm A passion for and demonstrated experience working with technology companies including internet, super app, and marketplace focused companies Comfortable with continuous engagement with C-level and Senior Leadership Strong analytical and communication skills (both verbal and written) comfortable with PowerPoint and Excel Strong team-play, comfortable with cross-team collaboration Prior CX (Customer Experience) and Strategic Planning experience is a big plus

 

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