Senior Manager – Film Programming & Customer Service Jobs in Dubai at Novo Cinemas

Title: Senior Manager – Film Programming & Customer Service

Company: Novo Cinemas

Location: Dubai

Job Title:Senior Manager Film Programming & Customer Service

Location:Dubai – UAE

Education:Bachelor’s Degree

Years of experience:7+ years of experience – preferred Cinema industry experience

Job Description:

Plan and execute program scheduling to ensure maximization of screen usage and film attendance whilst ensuring optimization of opportunity to buy concession items and smooth delivery of operational standards to deliver sales and service targets.

Be the main point of contact and liaison with distributors in particular and with the industry in general to ensure growth and development of the company’s position in the market.

Ensure fully aware of the local and international film and movie market and liaise with all regulatory and licensing authorities.

Responsible for training and development of all managers and staff under you.

Liaise with the Marketing/A&P staff in their preparation of Advertising and Marketing plans and ensure that programming provides full support. Plan and execute schedule to ensure all opportunities for hall rentals and special events are maximized .

Plan and manage film content including trailers, advertising film lets, e-slides, walk in music and all aspects of presentation in liaison with NEMOC and marketing . Also organize and manage all in house media presentation including plasmas and AV.

Manage key performance indicators especially film rental and occupancy.

Work closely with the programming and research team members on windowing, scheduling and aligning acquisitions with market needs and keeping abreast of latest developments in terms of programming in major networks in various countries.

Language Management – Oversee and coordinate the delivery of master and publicity material for all program.

Forge good working relationships with film distributors to ensure supply of exclusive releases in addition to blockbuster movies as well as competitive film rental charges.

Any other duties as required by the Operations Director / AGM.

Manage Relationship with Call Centre.

Monitor all Customer Care Issue and issue reports.

Produce weekly reports on Market Share.

Monthly Reports on Occupancy.

Work with Cinema Intelligent to maximize attendance.

Ground program with the cinema teams.

Maintenance of Film Module in Vista.

Prepare monthly reports for occupancy %, ATP etc.

Prepare monthly price comparison V competition.

Manage the Mystery Visitor Program, monitor improvements.

Assist GM in business analysis and operational oversight.

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