Senior Manager – Customer Experience Jobs in Dubai – UAE at Digitas

Title: Senior Manager – Customer Experience

Company: Digitas

Location: Dubai – UAE

Type: Full Time

Category: Management, Marketing/PR

OVERVIEW The Senior Customer Experience Manager is a highly experienced, creative, collaborative individual. Someone that brings natural presence, business acumen, and an exceptional track record working with leading brands, to blend strategy into extraordinary ideas that achieve effective results. He/she has a central role in building the companys reputation for connected CRM effectiveness, leading to new case studies and accolades that will drive our growth plan.

The Senior Customer Experience Manager is tasked with managing the day to day aspect of CRM, help in developing programs, setting overall strategy, and facilitating implementation.

Day to day, your role includes:

Playing a leadership role for all CRM activities

Identifying strategic opportunities

Maintaining relationships and helping agency leaders in the network

Being a role model and champion for CRM within the agency

Being an inspiration and guide for the creatives, project and teams

Guiding the entire ideation process and support efforts all the way through to delivery

Being a champion for effectiveness and how to develop data-driven strategy

Building morale and motivation within strategy, coaching and supporting at all times

Taking on the role of thought leader, forming initiatives to develop skills and knowledge QUALIFICATIONS 5-9 years of CRM program experience consulting and client-side experience will also be a consideration Salesforce/Microsoft Dynamics experience is a must

An excellent track record for leading CRM engagements and creative outcomes with global client brands in multi-cultural, multi-agency and network teams

Strong creative, brand planning and / brand consulting pedigree demonstrated through case studies, awards, etcAn analytical mind with deep industry knowledge, able to make recommendations using various research sources, tools and analytics techniques to uncover insight

Strong creative problem solving, both on a conceptual level in defining the strategic vision and a practical level in handling planning and operational considerations

Up-to-date knowledge of marketing technologies (MarTech) and digital experience platforms spanning Paid, Owned and Earned / Social Media

Exposure to a variety of industry verticals with depth and breadth of expertise in one or two categories

Authentic leadership qualities when working within project teams


About Digitas