Senior Executive SME Telephone Account Management/FTC Jobs in Dubai – UAE at du

Title: Senior Executive SME Telephone Account Management/FTC

Company: du

Location: Dubai – UAE

Type: Full Time, Contract

Category: Engineering

Position:  Senior Executive SME Telephone Account Management (FTC).71
Job Summary

The purpose of this position is to manage the customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through a proactive, customized, personalized relationship mainly via phone contact.

Qualifications, Experience, Skills and Competencies

Minimum Experience3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities

Minimum Education

Diploma in higher in sales/marketing or similar

Knowledge and Skills

Customer focused – proven experience of building and influencing multi-level relationships

Excellent negotiation skills

Proven track record of achievement in a target orientated environment

Commercially focused – the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk

Positive & self-motivated – equally comfortable with working alone and as part of a regional team

Flexible and proactive – able to maintain high quality performance in areas of responsibility and deliver results

Prepared – the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty

Organized – the ability to plan time effectively and delegate work appropriately across the wider SME team

Strong communicator – demonstrates a high level of written communication and presentation skills

Knowledgeable of du’s product & services capabilities

Fixed line & Mobile sales experience preferred

Outbound sales calling preferred


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