Overview

Room Dining Order Taker Jobs in Dubai – UAE at Accor

Title: Room Dining Order Taker

Company: Accor

Location: Dubai – UAE

Type: Full Time

Category: Hospitality/Catering

In Room Dining Order Taker

You arean ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. What is in it for you:  Opportunity to develop your talent and grow within your property and across the world! Learning programs through our Academies Employee benefit card offering discounted rates in Accor worldwide  What you will be doing:

Works in close cooperation with the Kitchen, Stewarding and all other key service departments, i.e. Front Office Housekeeping, Engineering, Laundry, etc. Attends training sessions as per instructions of the immediate Supervisor, i.e. guest care, telephone manners, up-selling, entering guestrooms, etc. Works as per Room Service duty schedule. Ensures that under no circumstances the telephones are unattended and practice impeccable telephone manners.

Performs cashier duties, if the situation calls for. Takes reservations for other outlets during break times, if the situation requires. Ensures her own pleasant appearance (condition of uniforms) and grooming. Works (hands on) with the team to prepare the daily service mise en place. Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment. Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.

Refers guest complaints directly to the immediate person in-charge / Room Service Manager. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly. Attends all meetings and briefing sessions to maintain open communication within the assigned team. Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.

Flexible to work in other areas when required by the immediate Supervisor. To report any equipment failures/problems to the Maintenance Department. To pass any maintenance requests to the Maintenance Department. To participate in any Training/Developments schemes as recommended by senior management. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department. To carry out any other reasonable duties and responsibilities as assigned. Conducts a proper handover during shift change.  Your experience and skills include:  Highly responsible & reliable

Ability tofocus attention on guest needs, remaining calm and courteous at all times Strong interpersonal and problem solving abilities

Ability towork well under pressure in a fast paced environment

Ability towork cohesively and collaboratively as part of a team  Your team and working environment:  Mövenpick Hotel Apartments Downtown Dubai offers 244 fully serviced and furnished hotel apartments that shares the neighbourhood with Burj Khalifa. In the history-making Downtown Dubai district, walking distance to the world’s tallest building, its famous fountain and The Dubai Mall.

Our commitmentto Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing …

 

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