Retentions agent Jobs in Dubai – UAE at Cigna

Title: Retentions agent

Company: Cigna

Location: Dubai – UAE

Type: Full Time

Category: Management

Due to the rapid growth and expansion of our Global IPMI business, we are now looking to recruit a Renewals and Retentions Associate to join our busy team. The successful candidate will be responsible for managing policy renewals, upselling of policies and ensuring delivery of persistency target across the business line and working with management to establish robust process around the renewals and retentions side of the business

Main Duties / Responsibilities

Drive performance improvement specifically relating to Persistency including Renewal Retention, Cancel from Inception and mid-term cancellations.

Upselling of policies to existing customers

Work with management to design, propose and implement innovative solutions to enhance performance

Drive the customer contact strategy, alongside Marketing, to deliver high levels of customer satisfaction and use of propensity models to identify potential leavers.

Investigate, present and where appropriate implement enhancement initiatives to secure positive impacts across persistency and customer satisfaction metrics.

Monitor and report on work levels and control work flow

Identify shortfalls in process performances and work with quality/business teams contributing o improvement related projects where necessary so that the continuous cycle of improvement is maintained.

Provide Regular reporting and information around key metrics, including presenting this to members of senior management where required.

Skills & Experience

Previous experience within a customer/client retention role

Strong customer focus with ability to identify and solve problems

Strong interpersonal skills with excellent written and verbal communication

Ability to exercise judgement

Ability to organise, prioritise and manage workflow

The ability to work well in a team environment

Basic system navigation and Microsoft application skills

Good keyboard skills

Regulatory awareness

Experience of an advised sales process

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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About Cigna