Retail Operations Manager Jobs in Dubai – UAE at Robinson & Co (Singapore) Pte Ltd

Title: Retail Operations Manager

Company: Robinson & Co (Singapore) Pte Ltd

Location: Dubai – UAE

Type: Contract

Category: Retail, Management

Retail Operations Manager | Watches & Jewellery | Dubai

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Role

You initiate & implement retail strategies as per management directive for a 360 degree optimization of retail operational productivity resulting in outstanding revenue growth and customer service. You maximize the sales and profitability of the Al Futtaim Watches & Jewellery retail store business by providing effective leadership, support and advice to the showroom managers and other members of the operations, jewelry and service team. You are essentially responsible for the commercial development of the business, through the implementation and maintenance of professional retail standards across all the company showrooms, and provide guidance and support to jewelry & service departments on a daily basis to ensure smooth functioning & optimum results.

Key Specific Accountabilities:

Sales & Profitability: Watches, Jewelry and Services

Maximize sales productivity by driving sales KPI’s (Sales per sq ft, ATV, Conversion Rate, Upselling) and through effective use of available commercial information

Analysis of the strengths and weaknesses per store, utilizing the financial Profit & Loss reports and provide corrective action plans

Deploy sales budgets with showrooms on a monthly basis

Manage controllable operating costs within budgetary guidelines

Ensure showroom managers conduct effective communication sessions with their respective teams in regard to sales targets and performance

Identify internal and external commercial opportunities within each showroom

Guide showroom managers to maximize productivity in stores through effective deployment of staff on shop floors

Monitor & manage location wise rosta’s, leaves and store rotations to maximize store and staff productivity

Provide support to showroom managers with accurate replenishment plans & monitor stock allocator executions

Drive brand performance on a monthly basis in each location

Propose Incentive schemes for frontline teams with the objective to motivate teams and boost sales

Retail & Operational Standards

Customer Centricity: Inculcate a culture of Customer Centricity within frontline & reporting teams

Ensure that all stores provide service levels which exceed customers’ expectations & enhances shopping experience

Implement & manage the DSES service standards across all stores, ensure stores consistently achieve 90% plus scores


About Robinson & Co (Singapore) Pte Ltd