Retail Academy Trainer Jobs in Dubai – UAE at Swarovski

Title: Retail Academy Trainer

Company: Swarovski

Location: Dubai – UAE

Type: Full Time

Category: Teaching

Position:  Retail Academy Trainer, Middle East
Dubai, Middle EastReference Number: R-58253

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Become part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

We are currently looking for a Retail Academy Trainer to be part of our Swarovski Retail Academy Team. In this role, you will be responsible for supporting the Retail Academy Manager in delivering training initiatives and implementing training sessions in Middle East. Take the chance to work in a rewarding role within a diverse team that is pushing boundaries to satisfy their customer needs.

About the jobSupport the Retail Academy Manager in the implementation of Global/Market specific training initiatives such as:

Global/Market training programs and materials within the assigned area, across all channels (IR MOB/MUB).Utilizing performance and KPI’s trend of the Retail Staff within the assigned area to tailor and build specific action plans to develop the personal along these topics.

Deliver and manage Training Programmes:

Organize and conduct individual and group trainings within the learning journey as defined in the frame of the RA as well as arranging and delivering new product training before new collection launches across all channels (IR, MOB/MUB)
Work cross-functionally for an effective implementation:

Participate and support Head of Retail Academy on Global projects when requested

As the local expert in Retail Academy and Swarovski products, secure a proper information flow with local stakeholders helping to improve the quality of the RA implementation.

Manage Arabic proof-reading (major) and translation (minor) of global training material. Manage Swarovski eLearning Platform, analyze and evaluate results to identify training needs, generate reports to be shared with stakeholders.

About youWe are looking for an energetic and passionate Retail Trainer who brings along the following:

Minimum 2 years of work experience in a fashion customer- and commercial- focused retail environment in a similar retail training role.

Didactic and strong presentation skills: ability to adjust presentation style to suit the audience & levels of the business.

Excellent English and Arabic proficiency and communication skills.

Strong emotional/social intelligence.

Able toengage the audience using different approaches in order to maximize knowledge retention.

Results driven ability to take steps personally to ensure that mutual goals and performance target are met within the appropriate timeframe.

Analytical skills: ability to link analyze KPIs and to generate insights on training interventions.

Follow-through: ability to bring started activities to an end.

Willingness totravel in the assigned area up to 70% of working time.

About Swarovski

Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optica…


About Swarovski