Reservations Manager Jobs in Abu Dhabi at Marriott International, Inc

Title: Reservations Manager

Company: Marriott International, Inc

Location: Abu Dhabi

Posting Date May 13, 2022
Job Number 22075746
Job Category Reservations
Location Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
Education and Experience
High school diploma or GED; no work experience required.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Understanding Markets & Maximizing Revenue
Identifies new reservations sales business to achieve personal and property revenue goals.
Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Monitors same day selling procedures to maximize room revenue and control property occupancy.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Conducting Daily Reservations Sales Activities
Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Uses sales resources and administrative/support staff effectively.
Assists in monitoring group reservation forecast data.
Coordinates with sales and Convention Services to process rooming lists and reservation cards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Assists with monitoring accuracy of reservation sales orders within tracking systems.
Tracks no-show reservations and processes charges as needed.
Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
Manages wait list and prioritizes order of wait list contacts to be made.
Prepares work and maintenance orders.
Providing Exceptional Customer Service
Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Provides excellent customer service consistent with the daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Sets a positive example for guest relations.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Handles guest complaints and disputes following the instant pacification procedures.
Managing and Conducting Human Resource Activities
Monitors reservations sales agents while on phone calls.
Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Utilizes all available on the job training tools for employees.
Creates monthly labor scheduling for team.
Additional Responsibilities
Utilizes applicable intranet for resources and information.
Creates contracts as required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About Marriott International, Inc