Reservations and Operations Executive

JOB PURPOSE

Reservations and Operations Executive handles travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations, restaurant reservation, meet & greet, visa processing and handling all other services, both internal and external clients may require.

TASKS AND RESPONSIBILITIES

• Manage travel arrangements as required for internal and external clients:
• Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per company travel policy for internal clients travelling in business trips.
• Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per staff requirements for internal clients travelling in personal trips.
• Handles emails and telephone calls within the agreed service agreement.
• Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Report purposes.
• Accurately prepare shift handover and communicate and make a briefing to the next shift colleagues.
• Process payment and forward all the related invoices to Finance Department and communicate if there is any discrepancy and disputes.
• Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings.
• Maintaining commission and refund records for accounting purposes.
• Escalation of customer complaint to Operations Manager.
• Safekeeping Travel System credentials and database.
• Maintaining and updating client instructions database and folders.
• Maintaining and safekeeping of Trinetium and Clients passports and important documents.
• Responsible for pre-flight and post-flight monitoring.