Reservation Supervisor Jobs in Dubai – UAE at Shangri-La

Title: Reservation Supervisor

Company: Shangri-La

Location: Dubai – UAE

Type: Full Time

Category: Hospitality/Catering, Hotel

Shangri-La Hotel, Tokyo

As aReservationSupervisor, we rely on you to:


Provide the highest level of service to promote customer satisfaction / retention while optimizing booking opportunities.

To gain complete understanding of Shangri-La’s distribution structure.

To“master”the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs..

To be fully conversant with the hotel’s rate structure particularly on public rate offers. To highlight the unique perceived value(S)’of an offer during the selling process.

To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.


Bilingual in written and spoken Japanese and English (mandatory), with hotel experience preferred

【Non Japanese Requried】Japan Residence Card Holder only

Minimum 1years of luxury hotel experience in Japan within the capacity of Resrvation Supervisor or Assistant Reservation Manager.

Resourceful, independent and possesses strong leadership skills

Experience in delivering measurable business outcomes


About Shangri-La