Reservation Agent Jobs in Dubai – UAE at Accor

Title: Reservation Agent

Company: Accor

Location: Dubai – UAE

Type: Full Time

Category: Hotel

We are Heartists®  “Heartist©” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! We believe that the world is more welcoming when we’re connected.

So that we see what we have in common, instead of what sets us apart. Life in Adagio Stay, Live, Enjoy! We create memories for our guests and fellow Heartists® offering personalized experiences with a Glocalized urban touch. We discover together and are flexible to our guest’s discerning needs.

The Role:

Takes reservations over the email, phone, by fax or internet, and handles all associated operations. Increases and optimises room sales in line with the brand and hotel’s sales policy.  Key Deliverables and


Planning & Organizing:  Follows up the administration of reservations very thoroughly, making check-in operations easier for the Front Office Department. Handles reservations by applying the various step-by-step processes defined by the brand (“Reser-Vision”).  Operations:  Transforms a request for information into a potential reservation as soon as there is an opportunity. Presents the brand and/or Group’s loyalty programme to customers adapts the sales pitch to each customer.

Counters any objections with a suitable and structured sales argument passes on any questions that cannot be answered to his/her superior. Enters reservation details precisely and correctly using Opera and ResWEB. Ensures that information is passed on to the people concerned. Confirms the reservation takes care over written communication.  Handles the No Show & Late Cancellation report on daily basis and apply charges when applicable.

Process all the non refundable deposits and post charges into the PMS.  Administration:  Update the FastCOM  early departure on daily basis and do the proper adjustment on the extranet.  Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:  Ensures proper care of all equipment and furniture entrusted for Heartists use. Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.

Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel. Respects and ensures respect of the hotel’s commitments to the “Environment Charter” of Planet 21 program (saving energy, recycling, sorting waste etc). Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.

Ensures that confidential records and other confidential information are properly safeguarded and are not removed from the office. Does not disclose any financial information or any other information of the Accor Hotels.  Our Values:
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread
-beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nou…


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