Reservation Agent (Saudi Only) Jobs in Riyadh at Mandarin Oriental Hotel Group
Title: Reservation Agent (Saudi Only)
Company: Mandarin Oriental Hotel Group
Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.
Greet all callers with warm and sincere greeting.
Process and confirm guest reservations made by clients for Rooms, F&B and Spa.
Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management.
Maintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant Manager.
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
Communicate with security as necessary in the event of an emergency.
Ensures all requests are handled in the time frame set by the company.
0-2 years of Experience.
Fluent in English.