Overview

Regional IT Support (Intern) – Dubai, UAE Job in Dubai, UAE at Move One

Job Description

Resolve service tickets raised by appropriately analyzing the same, resolving the issue locally/remotely or escalating the same.

Act as the initial point of contact for all computer and software related concerns from users.

Maintain and effectively monitor the LAN and WAN networks for timely identification and resolution of problems. Provide timely support in areas of printer settings, laptop/PC configurations, provide first level software and application support.

Create and maintain documentation pertaining to troubleshooting and usage of software and hardware

Respond to, prioritize and provide detailed reports for technical support requests

Identify and assess support issues for cause, resolution, and potential trends.

Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives

Provide users with guidance and recommendations in the most effective use of technology

Maintain asset management of hardware and software inventories

Create required reports in response to management needs

Preferable to have Certification in current Microsoft and Cisco technologies.

Knowledge of office automation technologies and computer peripherals, such as printers and scanners

Knowledge of networking fundamentals and security practices, and anti-virus programs

Ability to perform remote troubleshooting and provide user-friendly instructions

Skills

Demonstrated ability to communicate effectively and professionally.

Problem-solving & analytical skills.

On a family or University visa.

Job Details

Job Location
Dubai, United Arab Emirates

Company Industry
Distribution, Supply Chain & Logistics

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type
Internship

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Student/Internship

Years of Experience
Min: 0 Max: 1

Residence Location
United Arab Emirates

Degree
Bachelor’s degree / higher diploma

About Company

Company: Move One

Company Location:  Dubai, UAE

Job Category: Distribution, Supply Chain & Logistics

About Move One