Overview
Receptionist Jobs in Dubai at Meliá Hotels International
Title: Receptionist
Company: Meliá Hotels International
Location: Dubai
“Whatever story you choose, you are the star”AtMeliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.
ME by Meliáis a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with theME by Meliábrand.
Ensure all guests receive a warm and courteous welcome at check-in and check-out, using the guests name at every opportunity.
Checks in guests according to the legal and hotel requirements.
Ensures guests are aware of correct room rate (when applicable) and room number to minimise complaints.
Actions and records room, rate and guest type code changes.
Ensures hotel credit policy, as it relates to Front Office, is strictly observed at check-in and check-out.
Processes methods of payment accurately in accordance with departmental standards.
Ensures all cash transactions (including foreign exchange) are carried out accurately according to Hotel standards and maintains integrity of personal float.
Actions all guests request promptly and efficiently and passing to relevant departments.
Checks accuracy and completeness of guest bill on check-out.
Provides accurate information to guest enquiries related to hotel facilities.
Opens and closes safety deposit boxes according to hotel standards.
Liaises and co-operates with other operational departments, notably AURA, Housekeeping, Concierge and Accounts on all Front Office matters that affect them.
Actions and records room moves and informs Reception Manager / Shift leader of action.
Ensures a thorough knowledge of all systems and procedures used at Front Desk so that decisive information may be given to the guest.
Ensures that telephones are answered promptly and efficiently to the department standard responding quickly to queries received from guests.
Balances all monies, credit card transactions, foreign exchange and sales ledger bills upon completion of shift.
Have knowledge of reservations to ensure maximisation of occupancy and rooms revenue.
Filing dept. dockets behind guest registration card profiles. Removing registration card at time of departure and attaching all dockets and correspondence to relevant bill.
Correct posting of VPO, laundry, minibar, pressing, telephone and fax charges.
Advising Manager of any training needs as they arise.
Familiarise self with senior staff and management names and positions.
Informs Duty Manager/Shift Leader of any issues that arise concerning guest dissatisfaction immediate.
Encourage feedback from all guests and promoting TripAdvisor comment.
Night shifts require to cover the reception desk 24/7 on rotation bases
What benefits do we have for you?
If you love to travel, Melia Hotels Inte…
