Overview
Receptionist – J Club Health Club – Jumeirah Group Jobs in Dubai at Jumeirah Hotels & Resorts
Title: Receptionist – J Club Health Club – Jumeirah Group
Company: Jumeirah Hotels & Resorts
Location: Dubai
About Jumeirah & J Club:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
J ClubJumeirah’s exclusive health and wellness membership at J Club is much more than just a gym, providing the ultimate in luxury wellness with exceptional facilities located within the stunning surrounds of Jumeirah Beach Hotel, Madinat Jumeirah and Jumeirah Emirates Towers. J Club is the ultimate home from home, a place to retreat, relax and renew. Perfect for undisturbed me-time or family fun at the weekend, members receive exclusive benefits including private beach access, complimentary hotel stays, spa treatments and discounts to many of Jumeirah’s finest dining experiences.
About the Role:An opportunity has arisen as Membership administrator to join the team at Jclub.
The purpose of this role is to Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanour in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.
Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service.
Has a full understanding of the sequence of service and their role within these standards.
Can handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management.
To have a full understanding of the booking system to manage demand for bookings or appointments.
Conducting show around and giving membership information.
Answering all the internal and external calls and giving relevant information and call forwarding.
Selling products and merchandise.
Handling all kinds of payments and responsible to give sales summary to accounts and maintaining the cash float.
Issuing any sports equipment available for member / guest use.
Inspecting the guest entering facilities and communicating with security as required.
Maintaining the cleanliness of the reception area
Upselling and renewing membership applications.
Monitoring membership expiry and producing membership status reports.
Responsible for maintaining inventories within the reception.
Opening and closing the reception
To liaise with the accounts auditors to correct inaccurate bill postings in the system.
Be aware of ongoing promotions within the department and to share with the team through email or any other communications.
Responsible for the bill books at reception.
Handling Lost and Found items and handing it to security.
About You:
The ideal candidate for this position wi…
