Product & Application Support Engineer, Heat Exchangers Jobs in Dubai at Danfoss

Title: Product & Application Support Engineer, Heat Exchangers

Company: Danfoss

Location: Dubai

Job DescriptionApplications are invited from suitably qualified and experienced candidates for a Product & Application Support Engineer opportunity based in Dubai, United Arab Emirates. A series of megatrends are transforming the world as we know it

Increased digitalization, electrification, and urbanization, as well as the challenges connected to food supply and climate change. At Danfoss, you will help develop energy-efficient and sustainable solutions that contribute to solving the global issues of today and tomorrow.

As Product & Application Support Engineer, you will be responsible for you will be responsible for the full commercial customer End2End process and act as the vital link between our customers, factories, service and external sales colleagues.

The role reports to the Sales Manager – MEA, HEX Division.

Job Responsibilities

The key tasks and responsibilities for this position include, but are not limited to, the following

Supporting all aspects of sales process- Technical and commercial

Prompt handling of customer inquiries to provide superior customer experience

Review of customer specification and schedule

Design & configuration of different types of plate heat exchangers.

Preparation of quotations for capital equipment and spare parts with appropriate pricing in accordance with division guidelines and authorization matrix.

Preparing technical compliance and submittals for consultant/ client/ contractor approvals.

Participate in bid clarification meetings.

Provide design and pricing support to distributors

Coordinating lead time requests with our heat exchange manufacturing facilities.

Providing technical support on trouble shooting and product related issues to customers and internal stakeholders.

Handling technical claims from customers

Organizing and delivering technical presentations or training to colleagues/ customers/ partners

Visiting customers with external sales engineers to discuss technical aspects of projects/ quotations.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

A self- starter who is hard working

Bachelor degree in Mechanical/ Chemical Engineering

2- 4 Years of experience.

Candidates with previous experience in doing thermal and hydraulic designs of equipment and experience in handling plate heat exchangers will be advantageous

Clear understanding of value selling is an important success factor

Desirable to have experience in CRM tools

Strong written and verbal communication skills

Ability to build a relationship quickly and effectively

Ability to multitask and work to deadlines

Good commercial awareness

Strong time management and prioritization skills

Proficiency in MS Office Applications

Fluent in English

Works independently with minimum supervision

Is a team player and collaborates well with others in a matrix organization

Employee Benefits

We are excited to offer you the following b…

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