Processor, TSC Job in UAE at Commercial Bank of Dubai

Job Purpose:

To ensure processing of all trade transactions and thereby customers receive highest level of service in line within agreed SLAs and TAT. To liaise with Offshore team on all operational matters to ensure seamless processing of transactions. Proactively manage all issues related to housekeeping, Internal Audit, Fraud, AML, Compliance and Internal Controls.

Principal Accountabilities:

Process all types of approved trade transactions – Import / Export / Guarantees / Trade Loans

Clarifications and support to offshore team on – Import / Export / Guarantees / Trade Loans

Validation of Import & Export Documents – LC & Collection.

Monitor and manage priority processing for platinum and HNI clients.

Preparation of DHL courier AWB and ensure prompt dispatch.

Releasing of Original LCs and Amendment and end of day reconciliation to confirm that all LC or Amendments received are processed and reconciled.

Print cover letters of documents processed at offshore, attach and release for dispatch.

Handling of FI related transactions.

Reconciliation (including Nostro) of entries under Import/Exports.

Handle Tracers for Customer and Bank – System Generated & Manual tracers

Ensure safe custody of original documents, conduct physical balancing and proper house-keeping of all records.

Returning unpaid LC & Collection Docs, Follow up for charges.

Reconciliation of incoming and outgoing Documents and EDMS – ensure completion of activity by outsourced team against above on daily basis and take prompt actions for differences if any

Coordinate with various departments of CBD – IT department, FI, FC, Treasury and branches / RMs in achieving immediate remedy for issues related to systems and approvals.

To ensure that the Bank’s laid down policies and procedures and local/international regulations are always being adhered to.

Monitor all customer complaints and take immediate remedial action in coordination with offshore team. Ensure that such complaints do not recur.

Provide feedback received from customers (internal and external) – refer to concerned section for immediate remedy. Update complex matters to Team Leader / Unit Head.

Monitor pending queues in Open Text, EDMS and other applications and review reports to highlight exceptions to respective offshore teams.

Monitor delivery channels such as TI Plus / email to ensure that customer receives all advices seamlessly.

Act as a backup for similar roles within the department

Reconciliation of incoming and outgoing SWIFT messages and Customer requests – Ensure completion of approved transactions on daily basis and take prompt action for differences if any

About Company

Company: Commercial Bank of Dubai

Company Location:  UAE

Job Category:

About Commercial Bank of Dubai