Performance Monitoring Lead Specialist ‎ Jobs in Riyadh at Zakat, Tax and Customs Authority

Title: Performance Monitoring Lead Specialist ‎

Company: Zakat, Tax and Customs Authority

Location: Riyadh

JOB PURPOSEPerformance Monitoring Lead Specialist

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges, which require some analysis to understand and resolve, and addressing issues escalated from junior levels.

They undertake complex operational activities including developing/ updating reporting tools, controlling the reporting systems, preparing required complex reports using various reporting systems, discussing performance results and recommendations with concerned internal stakeholders, and conducting awareness sessions

Roles And ResponsibilitiesKey Accountability AreasKey ActivitiesOrganizational Performance Monitoring and Reporting

Research and keep abreast of international best practices to identify latest trends, methods and approaches used for data reporting

Develop and/or update the reporting framework to ensure standardized and consistent reporting

Update the organizational performance management reporting tools for monitoring purposes

Collect and consolidate data from all functions on a periodical basis ensuring correctness and integrity to monitor and report on organizational performance

Control the reporting systems (Tableau, S+)

Review ZATCA’s KPIs dashboard to report results and gaps

Prepare needed weekly/ monthly/ quarterly/ yearly reports to relevant internal (i.e., BoD, other functions) and external (i.e., Ministry of Finance, ADAA, Royal Court, etc.) stakeholders in an accurate and timely manner highlighting ZATCA’s strategy’s performance, achieved results and deviations

Conduct meetings with senior leadership and concerned external stakeholders (e.g., ADAA, Ministry of Finance) to discuss results and recommendations

Follow-up on the implementation of corrective/ remedial actions

Prepare awareness materials and conduct awareness and educational workshops to enhance capabilities in organizational performance

Organization and Operations

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner

Escalate complex problems to the relevant person to ensure cases/issues are closed properly

Perform other duties as requested

People Management

Train junior staff on the different job activities to ensure transfer of know-how, when applicable

Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Support junior staff or direct reports in order to execute their duties according to set policies and processes

Job Qualifications And Requirements

Job Title

Knowledge And Experience

Education and Certifications

Performance Monitoring Lead Specialist

A minimum of 4 years of relevant experience

Bachelor’s degree in Business Administration, or equivalent is required

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