Patient Coordinator | Healthcare | Maison Lutetia – Dubai Jobs in Dubai at Al-Futtaim

Title: Patient Coordinator | Healthcare | Maison Lutetia – Dubai

Company: Al-Futtaim

Location: Dubai

Job Requisition ID:145727

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

JOB PURPOSE:The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.


Greet clients and create a warm and welcoming environment

Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures

Manage all incoming clients and phone calls in a professional manner

Ensure the highest level of customer service is provided at all times

Introduce clients to the treating specialist at the time of their appointment

Ensure the clinic is neat and tidy at all times

Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties

Manage all incoming phone calls in a professional manner

Schedule all client consultations and appointments

Manage the daily schedule of the clinic and all bookings

Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments

Ensure all paperwork is prepared, recorded and filled accordingly

Perform any adhoc duties as required to assist in the daily clinic operation

Ensure all client information is kept confidential and any sensitive information is protected at all times


Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:

5+ years working in a role with a high level of customer service experience essential

Experience working in a fast paced environment

Previous administration experience desirable

Job-Specific Skills:

Knowledge of administration

Proficiency in scheduling and organizing calendars for multiple people

Ability to handle multiple tasks and prioritize workload

Strong ability to build relationships with all stakeholders

Excellent customer service skills

Behavioural Competencies


Excellent communication and interpersonal skills

Highly organized with attention to detail

Strong planning and time management skills

Flexible with working hours

Team player

About Al-Futtaim Healthcare

We Hear Your Ambition.

For over 90 years, the Al-Futtaim Group has been bringing the world’s leading brands of lifestyle watches, cars, home furnishings and fashion to the UAE. The Group has now introduced a whole new way of holistic healthcare through HealthHub Clinics by Al-Futtaim,…

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About Al-Futtaim