Operational Subject Matter Expert Jobs in Dubai – UAE at abbot

Title: Operational Subject Matter Expert

Company: abbot

Location: Dubai – UAE

Type: Full Time

Category: Research/Development

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Diagnostics business offers a broad range of innovative instrument systems and tests for hospitals, reference labs, molecular labs, blood banks, physician offices and clinics. With more than 22,000 customers in more than 100 countries, the products offer customers automation, convenience, bedside testing, cost effectiveness and flexibility. ROLE OVERVIEWOur Diagnostics business is looking for an Operational Subject Matter Expert to be based in Dubai, UAE managing Gulf region.

The Operational Subject Matter Expert supports Customer Loyalty and Sales Tactics by working directly with the Core Lab Sales Organization (Enterprise and Customer Experience Team) to provide intelligent insights and collaboratively develop customized solutions utilizing our AlinIQ Portfolio to our clients.


Responsible for presentation of AlinIQ OPEX Enabler at customer site .Support creation of SOW in Pre sales phase in partnership with Customer and CORE sales roles.

Analyze and understand customer’s additional pain points to create and propose additional enablers as value expansion opportunities, responsible to close the sales cycle.

Responsible in advanced and functional training of the customers for AlinIQ enablers, during laboratory day-to-day operations.

He/she will engage with the customer to improve daily workflows and resolve challenges by connecting them to AlinIQ functionalities. Will ensure the maximum utilization of AlinIQ enablers at customer site, consequently, creating the most value and best RoI from the IT solutions,Increase customer satisfaction and NPS, accordingly create value expansion opportunities and communicate with core sales team,Must deep dive on customer needs and answer by using AlinIQ enablers.

His/Her ultimate aim is to transform every customer into a AlinIQ reference site.

With hyper-care minimize inadequate training associated errors and issues, thus reduce customer complaints and avoidable support workload on ITSS team.

Bachelor’s degree in medical, life sciences, IT or medical technology is preferred.

Understand IT technology within hospital and laboratory environment/ active user of IT systems in the lab.

IT functional expertise, IT product and industry knowledge in Healthcare and/or Laboratory Medicine preferred.

Strong understanding on how technology drives value in the broader healthcare and laboratory space.

Good relationship building skills with excellent consulting skills.

Willingness towork in cross-functional teams.

Hands On” ability to execute, process, communicate and present clinical and payment related information to a high standard.

External customer focus with strong networking capabilities.



Customer facing, open, excellent customer communication is mandatory.

Open minded, attention to details, solution oriented.

Good listener to understand the challenges & issues, in the same time persuasive in a positive manner.

Good analyticalskills, problems solving approach.

Willingness tochallenge and improve the status-quo is mandatory.


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