Microsoft Identity Management Senior Specialist Job in Riyadh, Saudi Arabia at Confidential Company

Job Description

The Responsibilities Will Include

  • Proactive Monitoring of all the alerts from the Monitoring tools
  • Scheduled maintenance activity (like shutdown/start-up of application etc..)
  • Monitor batch jobs and restart activity if required
  • Manage assigned incident tickets to resolution while maintaining high customer service quality.
  • Complete service requests for application/site changes associated with the IDM application.
  • Assist clients and support analysts on incident tickets for identity management synchronization.
  • Communicate incident/problem descriptions, resolutions, and workarounds to technical system administrators, engineers, and developers.
  • Become a subject matter expert for the IDM application.
  • Supporting the Global Level Teams Function as part of a complete service team providing the solutions and product improvements most effective to meet our customer’s needs.
  • Work and deliver results under defined SLA’s and deadlines.
  • Partner with CATE developers and engineers for collaboration tools, to determine the resolution of incident tickets.
  • Contribute to documentation, known-error databases, and knowledge-base article creation as required.
  • Monitor patch deployment/package release and do it manually if required
  • User Admin Tasks – Creation / Deletion / Change / Move IDs
  • Perform releases after the change is raised and approved by the Specialists
  • Resolve all incidents with the support of Offsite / Offshore Specialists
  • Trend Analysis
  • Event logs monitoring
  • Patch Management
  • Problem Identification, Root Cause Analysis, Recommend Changes
  • Proactive recommendations based on best practices and policy
  • Bring in Best Practices from the Industry and technology to CUSTOMER
  • Conduct Audits on need and recommend structural changes
  • Provide insight to the as-is situation at CUSTOMER and the migration plans, if applicable
  • Biztalk server administration, maintain environment uptime by monitoring BizTalk Server exceptions and resolving BizTalk Server specific issues. In addition to service monitoring and control(trace and troubleshooting).
  • Manage Biztalk server patching and updates.

Job Details

Job Location
Riyadh, Saudi Arabia

Company Industry
Human Resources Outsourcing

Company Type
Recruitment Agency

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Career Level
Mid Career

Residence Location
Saudi Arabia

Bachelor’s degree / higher diploma

About Company

Company: Confidential Company

Company Location:  Riyadh, Saudi Arabia

Job Category: Human Resources Outsourcing

About Confidential Company