MEA Key Account Desk Expert Jobs in Dubai at DHL Express

Title: MEA Key Account Desk Expert

Company: DHL Express

Location: Dubai


United Arab Emirates-Dubai-Dubai | Full-time | Permanent | Standard


A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 Global Ranking at #4!
Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit https://careers.dhl.com/global/en


The MEA KAD Expert effectively manages and controls the MEAKAD OtC processes for DHL’s largest Strategic, MNC and CSI customers, guaranteeing continuous cash flow, customer satisfaction, elimination of errors at source and compliance to terms and conditions that impact key KPI’s such as DSO, DQO, Credit Notes, Bad Debt and % overdue. The expertise from the MEAKAD Expert will be used for new onboarding’s or expansion of MEAKAD customer contracts.


To manage the Accounts receivable ledger for one customer across MENA by liaising frequently with the customer shared service center, budget holders and Freight Payment Agencies, GCM, RCM and Local KAM
To guarantee that all contractual conditions (exemptions, exceptions, invoice formats, invoice frequency, tariffs, payment terms, etc.) are being applied correctly across all billing systems and to ensure consistency of OtC processes for the customer, by liaising with the required DVRA, Billing, EDI and CMF resources in each country
To deal with all customer invoice related queries and to ensure that all issues are carefully analyzed and actions are taken to avoid any repetition of the root causes
To ensure that the customer is contacted (phone, E-mail, or face to face) at the appropriate intervals (according to treatment plans), that promises to pay are kept, that all queries are properly recorded and managed and that relevant collection systems are updated in an accurate, professional and understandable manner
To continuously monitor the ageing and guarantee optimal behavior of the overall customer portfolio, ensuring all individual targets are consistently met
Development of customer specific treatment plans.
To manage the open items of the customer, ensuring payments are correctly and timely received and allocated and that the accounts are kept clean.
Ensure a proper reconciliation between our AR ledger and the Customers AP ledger.
To create monthly reporting files, quarterly steeringboard presentations, bi-yearly customer summary and other adhoc reporting activities to inform all key stake holders whenever necessary
To onboard new customers into the MEKAD portfolio and train during handover the Junior Key Account Desk team member or Key Account Desk Expert
Build a thorough understanding of the Payables structure of the customer and optimize the Billing, Collections and Payment process at DHL to optimize the end to end process and customer experience.
Ensure proper documentation of customer treatment plan and customer profile.
To organize and coordinate yearly clean up exercise to analyze the customer’s number of accounts and ancient debt
Follow all OTC restrictions and policies in line with DHL compliancy and with contractual conditions. ‘Sell’ our e invoicing solutions as much as possible to the customers to reduce copy doc queries and also shorten the time between invoice date and invoice received by customer
Be able to do a full in depth analysis of the customer payment behavior.
To continuously monitor the external market for customer trends/issues to minimize any cash flow risk to DHL


Master’s degree education

4/5 years of work experience at Bachelor level in a in a related field (e.g. finance, sales, business analyst, customer service) – strong preference for candidates with experience in multiple fields (eg Collections, Query Handling, AP, Billing, Customer Service, Sales)

Experience with multi-million portfolios and international sensitive customers

Experience with customer visits

Experience in Microsoft Office, especially Excel and Power point

One of the positions requires French langauage mandatorily and for the other it would be optional

Posting Legal Entity Dubai Regional Office

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