Marine Customer Service Agent – Jumeirah Pre-Opening Hotel Jobs in Dubai at Jumeirah Hotels & Resorts

Title: Marine Customer Service Agent – Jumeirah Pre-Opening Hotel

Company: Jumeirah Hotels & Resorts

Location: Dubai

About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:An opportunity has arisen for a Marine Customer Service Agent to join the D-Marin team in a Jumeirah Pe-opening Hotel. The main duties and responsibilities of this role:

To accomplish general office procedures such as customer e-mailing responses, necessary documents’ preparation for signing the contracts, updating customer database, regular reports etc.

To make offers, issue invoices, credit notes, prepare berthing/leasing related agreements.

To carry out any other duties that may be required to operate the facilities at D-Marin as requested by the Marina Manager occasionally.

To insert all necessary data and keep records up to date to operate the marina management software properly.

To collect security deposit, payments and hand over to the accounting department along with related reports, refund security deposit to clients.

To participate in boat shows and other marketing events on behalf of the company.

Establish, build, and expand relationships with potential customers and businesses (agents) to increase sales.

Conduct meetings and sales presentations with and to potential customers and businesses (agents).

Build relations with businesses and conduct the necessary activities to onboard new businesses (agents).

Negotiating and closing sales with potential customers within a pre-set of rules.

About you:

The ideal candidate for this position will have the following experience and qualifications:

High school or bachelor’s degree (Preferably from a Maritime School or a School of Tourism)

Front desk office experience (Marina, Hotel or Camp) for minimum 2 years

Good English language (written and spoken), Arabic language (spoken) is an advantage

Communication Skills

Analytical Ability

Negotiation skills

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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About Jumeirah Hotels & Resorts